Frequently Asked Questions

In this section, we hope to answer your questions. If after your review of this section, your question(s) are still not answered, please reach out to us, with clear summarized details of your query. We will get back to you ASAP during normal working hours (Mon – Fri  |  8am – 5pm  |  +2 GMT).

Do You Ship Internationally?
Oh yes we sure do. With zero stress, we deliver to any door step. We charge of course, and the shipping charges are determined by the shipping address you provide us with during your checkout process, together with the total weight of the crafts you have in your shopping basket.

When Will I Get My Order?
Most orders are dispatched for shipping within 24 – 72 hours (unless there are items out of stock or delay in stock packaging at our distribution facilities) and are then delivered to most capital city locations within 3-5 days, and to most regional areas within 4-7 days.
Craft Zambia can hold no liability if you request to have your parcel left at your delivery address without signature.

All prices are in US Dollars, and are subject to change without prior notice. Shipping varies from region to region, and is also dependent on the weight of the current crafts in your shopping basket. At Craft Zambia we aim to keep our prices as low as we can, and pass all savings in form of Discounts, Reward Points, and Coupons onto you our Customers.

How can I pay?
On checkout, you can pay for your Crafts via secure PayPal. Don’t worry! – neither Craft Zambia nor PayPal share your information. We NEVER STORE or SHARE your information with anybody else. We just need it in case we need to contact you about your craft order.

Will I receive notification of my order?
Yes. Through your valid email you will provide during the checkout process, we will send you a receipt of your order via your valid email. Please read and check all details on your receipt carefully to make sure that they are correct. If the details are erroneous, please reach out to us, and request to have your details corrected ASAP.
Craft Zambia will not be held responsible for an erroneous shipping address.

My order is delayed.
If your order has not arrived within 14 days, please reach out to us. To help serve you efficiently, you will need your order reference number from your order confirmation email.

Can I order for my friends?
Oh yes! You can surprise a family member, a friend, a lover, a date or anyone close to you whom you feel will love and appreciate a Craft arriving at there door step. Simply enter there valid shipping address as you check out.

How do I cancel my order?
If you have changed your mind about your craft order, you can actually cancel it. To do this, login to your account, and click the ‘My Orders tab.’ Find the order you wish to cancel, and cancel it.
Cancellation Requests are reviewed as they are received. Approval or denial of all cancellation requests is at the sole discretion of Craft Zambia, and Craft Zambia’s decision is final.

How do I buy a product?
Buying your favorite craft is simple. Just follow the following steps below, and you good to go.
* Browse through the store and find the Craft that you want.
* Add the product to your Shopping Basket.
* View the shopping basket to review your crafts.
* If you are happy with the quantity of your crafts, and you have entered your appropriate address, you can proceed to checkout. If you still need more crafts, simply head back to the store and continue shopping.
* Choose whether you are an Existing Customer or a New Customer.
* If you are an existing customer, (which we recommend you to be, for you to enjoy Craft Zambia services), use your registered email, and password to login. If you’ve forgotten your password, you reset via ‘Lost your Password?‘ option.
* If you are a New Customer, your billing details are all you need to fill out, and a password for you to create an account.

Order Summary
We will send you confirmation of your order and a dispatch note by email. Please ensure your email is valid. If you still do not see your order note, try checking your spam box. For effective delivery of your order email notifications, you can add Craft Zambia email to your address book.

How do I leave a review?
At Craft Zambia, we love to know what you think about our crafts. This is mainly for the purposes of improving our service to you, hence we ask you to take a minute and write your craft reviews on products you purchase. In certain instances, we will be sending you reminder emails to  write your reviews.

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